Terms and conditions

I - Terms of Use

Website terms of use
Use of this Web Site is subject to the following Website Terms of Use. Plantin Kaviari may revise these Terms from time to time by updating this posting, with the revised Terms taking effects for all Users as of the date stated on the posting. Consequently, users should consult the Terms regularly.

Please read these Terms carefully before using the Web Site. Users expressly acknowledge that they are aware of thse Terms and have had access to the same upon entering the website. Consequently, by using the website, Users signify their assent and agreement to these Terms. If Users do not agree to these Terms, then they are not authorized to continue consultation and access of the website.

Use of materials on this website
Plantin Kaviari has created this website to provide information about its company and products for users' personal use. Users may download one computer copy of the material on the website for their own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright, trademark are preserved intact and are not modified, deleted or changed. Unless stated otherwise, Users should assume that everything they see or read on the website are protected by legislation such as copyright, designs and trademark legislations and under unternational treaty provisions and national laws worlwide.

Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report ot otherise prepare derivative or second hand work based on or used by Plantin Kaviari. Furthermore, Plantin Kaviari material may not be displayed on any other website, in a networked computer environment or other digital support for any purpose whatsoever.

Disclaimer
This section applies to the website itself and not its products. Disclaimers regarding products being sold by Plantin Kaviari are to be found in the Conditions of Sale. Plantin Kaviari tries to ensure that the information provided is accurate and complete. However, we do not guarantee that our material is accurate, error-free or reliable or that use of our material will not infringe rights of third parties. Use of the website is at Users' risk.

Plantin Kaviari does not warrant that the functional and/or technical aspects of the website or our material will be error free. If use of the website or our material results in the need for servicing or replacing property, material, equipment or data, Plantin Kaviari is not responsible for those costs.

Trademark notice
In general, all trademarks, logos and services(collectively the "trademarks") that appear on this website are registered, unregistered or otherwise protected. Plantin Kaviari trademarks are  licensed for use by Plantin Kaviari. Misuse of any trademark displayed on the website or any content on the website, except as provided herin, is strictly prohibited.

Limitation of liability
Under no circumstances shall Plantin Kaviari be liable for any loss arising out of or in connection with the use of information available from the website whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost datas.

II - Condition of Sales

Welcome to Plantin Kaviari
Plantin Kaviari is proud to provide the finest foods to both home cooks and professional chefs through its online store, plantinkaviari.com.

Your satisfactions is our priority
The Plantin Kaviari team works tirelessly to deliver the best products available. If you are not entirely satisfied with your order, please contact us at + 212 759 2414 or email at orders@plantinkaviari.com within 24 hours upon reception. It will be our pleasure to replace or refund your order.

Product availability
Plantin Kaviari is proud to offer you some of the freshest high-quality products available in the world, in a sustainable spirit. Since our business is seasonal, products shown and sold on plantinkaviari.com may not be available on the day requested. Some products might also be subject to price changes due to weather, season and harvest. If a product you've ordered is unavailable, we will ship the rest of your order and contact you immediately to discuss any back order. Prices shown on plantinkaviari.com are guaranteed. Orders over the phone might be subject to last minute change of prices.

Payment
Purchasers will be requested to give their name, billing address, shipping address, phone number and email for CRM purposes.
For online payment, you will be requested to provide your CC information. The following CC, issued by a US financial institution, are accepted for payment :
- Visa
- MasterCard
- American Express

Discover
Please note that your billing name and address must match that of the CC used for payment. We reserve the right to cancel any order that does not match that criteria.

The following payment methods are not accepted. We apologize for any inconvenience :
- CODs
- Checks
- Money Orders

Please see our Privacy Notice for more information concerning your personal datas.

Shipping
Plantin Kaviari is shipping through Fedex. Upon ordering, you can choose between FeDex Ground or FeDex Overnight Service. Any order containing perishable products will be automatically shipped overnight. Please note that next day delivery to Alaska, Hawaii or Puerto Rico cannot be guaranteed. Shipping fees are automatically calculated based on FeDex current rates, based on the total weight of the order.

We ship perishable products Monday through Thursday. Products are not shipped on friday.

Tracking information will be emailed to the email provided upon ordering.

III - Privacy Policy

Plantin Kaviari, a division of Plantin Kaviari ("Plantin Kaviari" or referred to herein as "us" , "our"or "we"), a corporation organized and existing under the laws of the State of New York, having its executive offices and principal place of business at 9 E 47th Streert, New York, NY 10017, USA, takes the privacy of its customers seriously and has established its Privacy Notice in respect of the confidence its clientele places in it.

This Privacy Notice describes the personal information we collect from our customers through the Plantin Kaviari client relations center, online and over the phone.

Personal Information Collection
In order to place an order through the website or over the phone, you will be required to provide valid and up-to-date personal information, including but not limited to your real name, phone number, email address as well as other personal information as applicable, such as shipping address, billing address and payment details (collectively "Personal Information").

Plantin Kaviari takes the protection of your Personal Information very seriously and therefore additional information may be collected by us or its third party providers for security and anti - fraud purposes.

Any Personal Information you make available to Plantin Kaviari is done so voluntarily, with your knowledge and consent when ordering or registering for services from us. We will request from your information that is mandatory (required by us to fulfill your order and meet our legal obligations) and non - mandatory (which you can give us if you choose) ; if you choose not to provide the mandatory information requested then we may not be able to respond to your request.

Cookies and related tracking technologies.
We use technology such as "cookies" on our website to store your user ID and password, track selections and purchases and enhance your shopping experience. Cookies are pieces of electronic information stored on your computer. You may disable cookies through the settings in your web browser, but if you do so, some parts of our website may no function properly. We may automatically track and collect information about your IP address, domain service, the type of computer and web browser you are using and the pages you visit (including by using web beacon and other equivalent technology). We collect this information so that we can administer and improve our system. We may share this aggregate information with advertisers, sponsors or other businesses.

Use of Personal Information
Plantin Kaviari will use your Personal Information :
- to process your order and complete the transaction
- to send you information on our products, promotions and events which may be of interest to you
- for marketing research purposes relating to Plantin Kaviari's business and satisfaction surveys
- to customizem analyse and improve our products, services, technologies, communications and relationship with you
- to prevent fraud and other prohibited or illegal activities
- to enforce our Conditions of Sale or Privacy Notice with you
- to protect the security or integrity of our website including your Personal Information, our business, or our products or services
- to provide you with other services you may have requested (e.g : Repair Order Tracking)

Access to Personal Information
Except where stated otherwise, Plantin Kaviari will not share your Personal Information with any unaffiliated third party without your prior consent or unless required to do by law or legal process.

If Plantin Kaviari or substantially all of its assets are acquired as a result of an acquisition, merger, sale, reorganisation or liquidation, your Personal Information may be one of the transferred assets.

Personal Information collected will be stored and processed in the United States where Plantin Kaviari maintains facilities.

Joint use of Personal Information
The following information will be used jointly by Plantin Kaviari, our provider of on-line payment portal, your credit card company to process payment of your order :
1) Your name and contact details including shipping and billing adresses
2) Your CC information
3) the identification of the products you have ordered
4) the price paid for the products you have ordered
5) Information relating to your device (e.g : IP address, type of operating system)

Your cc company is responsible for their use of your Personal Information and should be contacted directly with regard to any matter regarding their use of your Personal Information.

Security
Plantin Kaviari is committed to protecting the security of your Personal Information. We will employ any reasonable technical and commercial measures to ensure that your Personal Information is held and used securely

Note to parents and legal guardians
Plantin Kaviari will not intentionally collect Personal Information from persons lacking legal capacity to act. If you, as a parents or legal guardian are concerned that the person you are responsible for has registered for one of our services, wish to cancel his registration and have all details deleted, please contact us at orders@plantinkaviari.com or write to us at the address below providing official documents establishing parental or guardian status.

Your Rights
If you request disclosure, correction, deletion or that Plantin Kaviari stop using your Personal Information, we will deal with such requests in accordance with applicable laws and regulations. The deletion of your Personal Information or a request for Plantin Kaviari to stop using it will result in the cancellation of your registration.

For any request concerning Personal Information and/or cancellation of registration to an service provided :
- telephone : +212 759 2414
- email : order@plantinkaviari.us

Changes of this Privacy Notice
We may change this Privacy Notice if required and the updated version will appear in this section